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Shipping & Order Terms

Shipping, delivery, customs, claims, returns, and cancellation terms vary depending on the order, destination, agreed Incoterms, and production stage.

HNaralon may arrange shipment by ocean freight, air freight, courier service, or other logistics methods agreed upon by the parties.

The shipping method will be determined based on the order quantity, product specifications, destination, delivery requirements, cost considerations, and the agreed commercial terms.

Shipping arrangements, including the carrier, route, shipment schedule, packaging, and delivery destination, will be confirmed in the applicable order documents or subsequent written communications.


Any special shipping, labeling, palletizing, or packaging requirements must be communicated and confirmed before production or shipment, as applicable.

The applicable Incoterm and its named place or port must be confirmed in the quotation, pro forma invoice, sales contract, or other written order documents.

Depending on the order, the parties may agree to use Incoterms® 2020 rules, including EXW, FOB, CIF, DAP, or other appropriate terms.

The agreed Incoterm determines the respective responsibilities of the seller and buyer for delivery, transportation arrangements, costs, customs formalities, and the transfer of risk, as defined by the selected rule.

The parties should ensure that the agreed Incoterm is clearly stated in the order documents. If the shipping arrangement or responsibilities differ from the standard Incoterm requirements, the specific written agreement should clearly identify those differences.

Freight charges and related logistics costs will be determined according to the agreed shipping method, shipment volume and weight, destination, carrier rates, and applicable commercial terms.

Unless otherwise specified in writing, the quotation or order confirmation should identify which transportation costs are included in the agreed price and which costs are payable separately by the buyer.

Depending on the shipping arrangement, additional charges may include freight surcharges, insurance, handling, port charges, customs brokerage, storage, demurrage, detention, or destination delivery fees.

Any additional services or charges outside the confirmed order scope should be communicated and agreed upon by the parties where reasonably practicable before they are incurred.

1 .Production Start Calculation
Production lead time begins only after HNaralon has received the agreed payment or deposit and the buyer has approved all required specifications, artwork, samples, proofs, packaging details, and documentation requirements applicable to the order.

If any required approval, payment, specification, or material information remains outstanding, the production start date may be postponed accordingly.

For custom-printed, OEM / ODM, and project-based orders, production will proceed according to the approved specifications and the confirmed order schedule.

2.Production Schedule
Production lead times are estimates unless expressly guaranteed in writing. The actual schedule may vary depending on order quantity, product complexity, material availability, customization requirements, production capacity, and other project-specific factors.

Any material change to the approved specifications, artwork, quantity, packaging, or other order requirements may affect the production schedule and may require written confirmation of a revised timeline.

3.Sample and Development Orders
Sample fees, courier charges, proofing, mockup, tooling, color-matching, and development costs will be handled according to the confirmed quotation or written agreement.

Such costs are generally non-refundable once the relevant services have been completed or the costs have been incurred, unless otherwise agreed in writing.

Estimated transit time refers to the anticipated transportation period after shipment dispatch or another agreed shipping milestone. It is separate from production lead time.

Transit times are estimates unless expressly guaranteed in writing. Actual delivery may be affected by carrier schedules, port congestion, customs inspections, weather, transportation disruptions, peak-season demand, or other circumstances beyond HNaralon’s reasonable control.

The estimated transit time does not necessarily include production, export processing, customs clearance, import processing, or final-mile delivery unless expressly stated in the applicable order documents.

HNaralon will communicate relevant shipment information available to it and, where applicable, provide shipping documents or tracking details according to the agreed shipping arrangement.

Any delivery date expressly guaranteed in writing will be governed by the specific terms of that agreement.

Unless otherwise stated in the agreed Incoterm or written order documents, the buyer is responsible for acting as or appointing the importer of record and for arranging import customs clearance.

 

The buyer is responsible, as applicable, for import duties, tariffs, taxes, customs brokerage fees, examination fees, port charges, destination handling charges, and other costs associated with importing the goods into the destination country.

 

The buyer is also responsible for confirming that the ordered products, intended use, labeling, applicable certifications, testing, and documentation meet the requirements of the destination market, except to the extent that specific responsibilities have been expressly accepted by HNaralon in writing.

 

Any testing, declarations, certifications, or project-related documentation provided by HNaralon will be limited to the scope confirmed in the applicable order documents or written agreement.

 

Import clearance delays, additional charges, or compliance issues arising from destination-country requirements will be handled according to the agreed commercial terms and applicable law.

 

1.Transfer of Risk
The transfer of risk of loss or damage during transportation will be determined by the agreed Incoterm and the applicable written order documents.

The buyer and HNaralon should ensure that the selected shipping term clearly identifies the relevant delivery point and the point at which transportation risk transfers from one party to the other.

Where transportation insurance is required, the party responsible for arranging such insurance will be determined by the agreed Incoterm and written order documents.

2.Transfer of Ownership
Transfer of ownership, where applicable, will be determined by the agreed payment terms, sales contract, and other relevant written order documents.

Transfer of transportation risk and transfer of ownership are separate matters and may occur at different times.

3.Shipment Records
Relevant shipping documents, including transport documents, packing lists, delivery records, and other agreed documents, should be retained by the parties to support shipment tracking, delivery verification, and any subsequent claim.

1.Inspection Upon Receipt
Buyers should inspect the goods promptly upon receipt to verify product identity, quantity, packaging condition, visible transport damage, and apparent conformity with the confirmed order specifications.

Where possible, the buyer should document the condition of the goods and packaging at delivery. Visible transport damage should also be reported to the carrier or relevant logistics provider in accordance with the applicable transport and insurance requirements.

2.Claim Submission Period
Unless otherwise agreed in writing, the buyer must notify HNaralon in writing within 7 calendar days after receipt of the goods if the goods are believed to be damaged, incorrect, defective, or materially non-conforming to the confirmed order.

Claims must be submitted within any applicable claim period stated in the relevant order documents. Where a different period has been expressly agreed in writing, the agreed period will apply.

The buyer should provide the following information with the claim:
Order number and relevant shipping reference, if available.
Product name, specifications, and affected quantity.
A clear description of the issue.
Photographs or videos showing the goods, packaging, labels, carton markings, pallet condition, and shipping condition, as applicable.
Relevant delivery records, inspection records, shipping documents, or other supporting evidence reasonably requested by HNaralon.

3.Claim Review and Resolution
HNaralon will review submitted claims against the confirmed order specifications, approved artwork or samples, production records, inspection information, agreed manufacturing tolerances, and available shipping evidence.

HNaralon may request additional information, retained samples, inspection records, or third-party evaluation where reasonably necessary to assess a claim.

If a claim is confirmed as valid, the remedy will be determined according to the applicable written agreement and relevant circumstances. Possible remedies may include replacement of affected goods, rework, a partial refund, credit toward a future order, or another corrective action agreed upon in writing.

Any return, replacement, refund, credit, or other corrective action must be confirmed in writing by HNaralon. Goods must not be returned without prior written authorization.

1.Order Cancellation
Orders may be cancelled before production starts, subject to applicable order terms. Costs already incurred, including sampling, artwork preparation, materials, or other project-related expenses, may be deducted from any refundable amount where permitted. Once production has started, cancellation may not be accepted. Orders cannot be cancelled after shipment has been dispatched, except as required by applicable law or agreed in writing.

2.Returns & Refunds
Returns of standard, non-customized products may be considered on a case-by-case basis, provided the goods are unused, in their original packaging, and meet the applicable return conditions. Prior written authorization from HNaralon is required.

Custom-printed, OEM / ODM, and project-based orders are generally non-returnable and non-refundable once production has started, except where required by applicable law or agreed in writing. Sampling, proofing, tooling, development, and other project-preparation costs are generally non-refundable once incurred or completed.

3.Damaged or Non-Conforming Goods
Customers must inspect goods promptly upon receipt and notify HNaralon in writing within 7 calendar days, unless a different period is agreed in writing. Claims should include the order number, a description of the issue, affected quantities, and supporting photographs or documents.

HNaralon will review valid claims against the confirmed order specifications and applicable manufacturing tolerances. Depending on the circumstances, the resolution may include replacement, rework, partial refund, credit, or another remedy agreed in writing. Goods must not be returned without prior written authorization.

4.Contact & Policy Updates

For claims or return requests, please contact:

Email: danny@hnaralon.com
China Office & WhatsApp: +86 135 0583 1152
North America Contact: +1 905 431 9966
Business Hours: Monday–Friday, 9:00 a.m.–5:30 p.m. China Standard Time

HNaralon may update these terms from time to time. The terms agreed in writing for a specific order will govern that order, subject to applicable law.

Last Updated: June 12, 2026